You will have the option to cancel your order in your confirmation email or via the aftercare portal here if your order has not been dispatched. You can also contact our customer services team here. Please include your order number and the reason for

<p>You will have the option to cancel your order in your confirmation email or via the aftercare portal <a href="https://tracking.tryhutch.co.uk/ambela"><strong><span style="color: rgb(44, 130, 201);">here</span></strong></a> if your order has not been dispatched. You can also contact our customer services team <a href="https://ambela.co.uk/pages/contact"><strong><span style="color: rgb(44, 130, 201);">here</span></strong></a>. Please include your order number and the reason for cancellation in your message.</p><p><strong>Orders can only be cancelled before they have been dispatched.</strong> If your order has already been dispatched, please see our returns policy for further instructions.</p>

How do I cancel my order?

Once your order has been placed and processed, you will receive a confirmation email + SMS with your order details. This email will include a tracking number and a link to our tracking page. To track your order you can log into your My Ambela or to o

<p>Once your order has been placed and processed, you will receive a confirmation email + SMS with your order details. This email will include a tracking number and a link to our tracking page.&#xA0;<br><br><strong>To track your order</strong> you can <a href="https://ambela.co.uk/account/login"><strong><span style="color: rgb(44, 130, 201);">log into your My Ambela</span></strong></a> or to our&#xA0;<a href="https://tracking.tryhutch.co.uk/ambela"><strong><span style="color: rgb(44, 130, 201);">aftercare portal.</span></strong></a><br><br></p><p><strong>Click on the tracking number link or enter the tracking number on our tracking page.</strong><br><br></p><p>Tracking information may not be immediately available after your order is placed. It can take up to <strong>8</strong><strong>&#xA0;hours</strong> for the number to become active in our system. If you don&apos;t see any updates immediately, please don&apos;t worry and check back later.</p>

How do I track my order?

We dispatch Monday to Saturday. Orders placed before 2pm (UK time, GMT/BST) are dispatched the same day. Orders placed after 2pm are dispatched the next working day. All available services and prices are shown at checkout once your delivery address i

<h1 id="isPasted">Shipping &amp; Delivery</h1><h2 id="dispatch-and-cut-off-times">Dispatch and cut-off times</h2><p>We dispatch Monday to Saturday.&#xA0;<br>Orders placed before 2pm (UK time, GMT/BST) are dispatched the same day. Orders placed after 2pm are dispatched the next working day.</p><p>All available services and prices are shown at checkout once your delivery address is entered.</p><hr><h2 id="uk-mainland">UK Mainland</h2><table><thead><tr><th style="width: 64.9876%;">Service</th><th style="width: 28.2223%;">Delivery</th><th style="width: 6.6666%;">Price</th></tr></thead><tbody><tr><td style="width: 64.9876%;">Royal Mail Tracked 24</td><td style="width: 28.2223%;">Next day</td><td style="width: 6.6666%;">&#xA3;5.49</td></tr><tr><td style="width: 64.9876%;">Royal Mail UK Second Class Tracked</td><td style="width: 28.2223%;">3&#x2013;5 working days</td><td style="width: 6.6666%;">&#xA3;3.99</td></tr></tbody></table><hr><h2 id="channel-islands">Channel Islands</h2><p>Guernsey, Isle of Man, Jersey</p><table><thead><tr><th style="width: 72.0901%;">Service</th><th style="width: 18.4581%;">Delivery</th><th style="width: 9.4108%;">Price</th></tr></thead><tbody><tr><td style="width: 72.0901%;">Royal Mail Next Day 24 Hour Tracked</td><td style="width: 18.4581%;">Next day</td><td style="width: 9.4108%;">&#xA3;5.49</td></tr></tbody></table><hr><h2 id="usa">USA</h2><p>United States</p><table><thead><tr><th>Service</th><th style="width: 23.7813%;">Weight</th><th style="width: 18.2279%;">Delivery</th><th style="width: 6.1005%;">Price</th></tr></thead><tbody><tr><td>Royal Mail USA International Tracked Duty Paid</td><td style="width: 23.7813%;">Up to 13.22lb (6kg)</td><td style="width: 18.2279%;">5&#x2013;7 business days</td><td style="width: 6.1005%;">$9.99</td></tr></tbody></table><p>All US orders are shipped Duty Paid. Import tax and customs duty are paid at checkout, so there is nothing to pay when your order is delivered.</p><hr><h2 id="eu-delivery">EU Delivery</h2><p>All EU services listed below are Duty Paid (DDP). Import tax and duty are included and paid at checkout, so there is nothing to pay on delivery.</p><h3 id="zone-1-eu-gls-standard-ddpaustria-belgium-bulgaria-croatia-czechia-denmark-estonia-finland-greece-hungary-italy-latvia-lithuania-luxembourg-malta-poland-romania-slovakia-spain">Zone 1: EU GLS Standard DDP<br>Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Romania, Slovakia, Spain</h3><table><thead><tr><th style="width: 68.6502%;">Service</th><th style="width: 16.2373%;">Weight</th><th>Price</th></tr></thead><tbody><tr><td style="width: 68.6502%;">EU Duty Paid Tracked Standard</td><td style="width: 16.2373%;">Up to 1kg</td><td>&#xA3;23.75</td></tr><tr><td style="width: 68.6502%;">EU Duty Paid Tracked Standard</td><td style="width: 16.2373%;">1&#x2013;2kg</td><td>&#xA3;23.75</td></tr><tr><td style="width: 68.6502%;">EU Duty Paid Tracked Standard</td><td style="width: 16.2373%;">2&#x2013;5kg</td><td>&#xA3;26.25</td></tr><tr><td style="width: 68.6502%;">DHL Express 2&#x2013;3 days</td><td style="width: 16.2373%;">&#x2014;</td><td>&#xA3;34.98</td></tr></tbody></table><h3 id="zone-2-eu-rmgls-standard-ddpireland-netherlands-switzerland"><br>Zone 2: EU RM/GLS Standard DDP<br>Ireland, Netherlands, Switzerland</h3><table><thead><tr><th style="width: 69.6148%;">Service</th><th style="width: 15.2727%;">Weight</th><th>Price</th></tr></thead><tbody><tr><td style="width: 69.6148%;">EU Duty Paid Tracked Standard</td><td style="width: 15.2727%;">Up to 1kg</td><td>&#xA3;22.00</td></tr><tr><td style="width: 69.6148%;">EU Duty Paid Tracked Standard</td><td style="width: 15.2727%;">1&#x2013;2kg</td><td>&#xA3;23.65</td></tr><tr><td style="width: 69.6148%;">EU Duty Paid Tracked Standard</td><td style="width: 15.2727%;">2&#x2013;5kg</td><td>&#xA3;31.00</td></tr></tbody></table><h3 id="zone-3-eu-rmups-standard-ddpcyprus-norway"><br>Zone 3: EU RM/UPS Standard DDP<br>Cyprus, Norway</h3><table><thead><tr><th>Service</th><th style="width: 25.4019%;">Weight</th><th style="width: 9.6463%;">Price</th></tr></thead><tbody><tr><td>EU Duty Paid Tracked Standard</td><td style="width: 25.4019%;">Up to 2kg</td><td style="width: 9.6463%;">&#xA3;35.00</td></tr><tr><td>EU Duty Paid Tracked Standard</td><td style="width: 25.4019%;">2&#x2013;5kg</td><td style="width: 9.6463%;">&#xA3;43.00</td></tr></tbody></table><h3 id="zone-4-sweden-ups-express"><br>Zone 4: Sweden (UPS Express)</h3><table><thead><tr><th>Service</th><th>Weight</th><th>Price</th></tr></thead><tbody><tr><td>SE UPS DDP Express</td><td>0&#x2013;1kg</td><td>&#xA3;20.00</td></tr><tr><td>SE UPS DDP Express</td><td>1&#x2013;2kg</td><td>&#xA3;20.00</td></tr><tr><td>SE UPS DDP Express</td><td>2&#x2013;3kg</td><td>&#xA3;23.00</td></tr><tr><td>SE UPS DDP Express</td><td>3&#x2013;4kg</td><td>&#xA3;25.00</td></tr><tr><td>SE UPS DDP Express</td><td>4&#x2013;5kg</td><td>&#xA3;26.50</td></tr></tbody></table><h3 id="zone-5-slovenia-ups-express">Zone 5: Slovenia (UPS Express)</h3><table><thead><tr><th>Service</th><th>Weight</th><th>Price</th></tr></thead><tbody><tr><td>SI UPS DDP Express</td><td>Up to 2kg</td><td>&#xA3;35.00</td></tr><tr><td>SI UPS DDP Express</td><td>2&#x2013;5kg</td><td>&#xA3;43.00</td></tr></tbody></table><h3 id="zone-6-germany--france-ddp-rmglsfrance-germany"><br>Zone 6: Germany &amp; France DDP RM/GLS<br>France, Germany</h3><table><thead><tr><th style="width: 74.1988%;">Service</th><th style="width: 12.0986%;">Weight</th><th>Price</th></tr></thead><tbody><tr><td style="width: 74.1988%;">EU RM Duty Paid Tracked Standard</td><td style="width: 12.0986%;">Up to 1kg</td><td>&#xA3;22.00</td></tr><tr><td style="width: 74.1988%;">EU RM Duty Paid Tracked Standard</td><td style="width: 12.0986%;">1&#x2013;2kg</td><td>&#xA3;23.65</td></tr><tr><td style="width: 74.1988%;">EU GLS Duty Paid Tracked Standard</td><td style="width: 12.0986%;">2&#x2013;5kg</td><td>&#xA3;31.00</td></tr></tbody></table><h3 id="zone-7-portugal-ddp-gls"><br>Zone 7: Portugal DDP GLS</h3><table><thead><tr><th style="width: 75.365%;">Service</th><th style="width: 10.9324%;">Weight</th><th>Price</th></tr></thead><tbody><tr><td style="width: 75.365%;">EU RM Duty Paid Tracked Standard</td><td style="width: 10.9324%;">Up to 1kg</td><td>&#xA3;22.00</td></tr><tr><td style="width: 75.365%;">EU RM Duty Paid Tracked Standard</td><td style="width: 10.9324%;">1&#x2013;2kg</td><td>&#xA3;23.65</td></tr><tr><td style="width: 75.365%;">EU GLS Duty Paid Tracked Standard</td><td style="width: 10.9324%;">2&#x2013;5kg</td><td>&#xA3;31.00</td></tr></tbody></table><h3 id="switzerland--norway"><br>Switzerland &amp; Norway</h3><p>Switzerland is served under Zone 2 and Norway under Zone 3. Both are Duty Paid services, with import tax and duty paid at checkout.</p><hr><h2 id="canada">Canada</h2><table><thead><tr><th>Service</th><th style="width: 33.6492%;">Order value</th><th style="width: 7.1091%;">Delivery</th><th>Price</th></tr></thead><tbody><tr><td>Royal Mail International Tracked</td><td style="width: 33.6492%;">&#xA3;0.00&#x2013;&#xA3;136.00</td><td style="width: 7.1091%;">5&#x2013;7 days</td><td>&#xA3;15.00</td></tr><tr><td>Royal Mail International Tracked</td><td style="width: 33.6492%;">&#xA3;136.00 and over</td><td style="width: 7.1091%;">5&#x2013;7 days</td><td>&#xA3;35.00</td></tr><tr><td>DHL Express</td><td style="width: 33.6492%;">&#xA3;0.00&#x2013;&#xA3;136.00</td><td style="width: 7.1091%;">2&#x2013;3 days</td><td>&#xA3;30.00</td></tr></tbody></table><p>These prices exclude import tax and customs duty. Any such fees are payable on receipt at the customs office in the destination country.</p><hr><h2 id="uae">UAE</h2><p>United Arab Emirates</p><table><thead><tr><th style="width: 73.8893%;">Service</th><th style="width: 15.2218%;">Delivery</th><th style="width: 10.8804%;">Price</th></tr></thead><tbody><tr><td style="width: 73.8893%;">Royal Mail International Tracked</td><td style="width: 15.2218%;">10&#x2013;15 days</td><td style="width: 10.8804%;">&#xA3;14.00</td></tr><tr><td style="width: 73.8893%;">DHL Express</td><td style="width: 15.2218%;">2&#x2013;3 days</td><td style="width: 10.8804%;">&#xA3;65.00</td></tr></tbody></table><p>These prices exclude import tax and customs duty. Any such fees are payable on receipt at the customs office in the destination country.</p><hr><h2 id="iceland">Iceland</h2><table><thead><tr><th style="width: 87.6%;">Service</th><th style="width: 12%;">Price</th></tr></thead><tbody><tr><td style="width: 87.6%;">Royal Mail International Tracked</td><td style="width: 12%;">&#xA3;15.00</td></tr></tbody></table><p>These prices exclude import tax and customs duty. Any such fees are payable on receipt at the customs office in the destination country.</p><hr><h2 id="international">International</h2><p dir="ltr" id="isPasted">Australia, Hong Kong SAR, Japan, Malaysia, New Zealand, Singapore, South Korea</p><div dir="ltr"><table class="fr-table-selection-hover"><thead><tr><th scope="col" style="width: 59.4856%;">Service</th><th scope="col" style="width: 27.7773%;">Delivery</th><th scope="col">Price</th></tr></thead><tbody><tr><td style="width: 59.4856%;">Royal Mail International Tracked</td><td style="width: 27.7773%;">10&#x2013;15 days</td><td>&#xA3;20.00</td></tr><tr><td style="width: 59.4856%;">DHL Express</td><td style="width: 27.7773%;">2&#x2013;3 business days</td><td>&#xA3;35.00</td></tr></tbody></table></div><p dir="ltr">These prices exclude import tax and customs duty. Any such fees are payable on receipt at the customs office in the destination country.</p><hr><h2 dir="ltr" id="isPasted">Africa</h2><p dir="ltr">Algeria, Angola, Ascension Island, Benin, Botswana, British Indian Ocean Territory, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo, Brazzaville, Congo, &#xA0;Kinshasa, C&#xF4;te d&apos;Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, French Southern Territories, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, R&#xE9;union, Rwanda, S&#xE3;o Tom&#xE9; &amp; Pr&#xED;ncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, St. Helena, Sudan, Tanzania, Togo, Tristan da Cunha, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe</p><div dir="ltr"><table><thead><tr><th scope="col" style="width: 70.9251%;">Service</th><th scope="col" style="width: 17.6394%;">Delivery</th><th scope="col" style="width: 11.1737%;">Price</th></tr></thead><tbody><tr><td style="width: 70.9251%;">Royal Mail International Tracked</td><td style="width: 17.6394%;">10&#x2013;15 days</td><td style="width: 11.1737%;">&#xA3;20.00</td></tr><tr><td style="width: 70.9251%;">DHL Express</td><td style="width: 17.6394%;">2&#x2013;3 days</td><td style="width: 11.1737%;">&#xA3;35.00</td></tr></tbody></table></div><p dir="ltr">These prices exclude import tax and customs duty. Any such fees are payable on receipt at the customs office in the destination country.</p><hr><h2 id="south-america">South America</h2><p>Brazil, Mexico</p><table><thead><tr><th style="width: 56.7717%;">Service</th><th style="width: 26.4917%;">Delivery</th><th style="width: 16.2564%;">Price</th></tr></thead><tbody><tr><td style="width: 56.7717%;">DHL Express</td><td style="width: 26.4917%;">2&#x2013;3 days</td><td style="width: 16.2564%;">&#xA3;50.00</td></tr></tbody></table><p>These prices exclude import tax and customs duty. Any such fees are payable on receipt at the customs office in the destination country.</p>

Shipping Rates - UK & International

Please note: All returns, excluding EU orders made, will be subject to an additional £2.50 processing fee which is in addition to the below delivery cost for a return. UK MAINLAND DELIVERY. Royal Mail Tracked          FREE. Customer local return cost

<p><br></p><p><strong>Please note: All returns, excluding EU orders made, will be subject to an additional &#xA3;2.50 processing fee which is in addition to the below delivery cost for a return.</strong></p><p><img data-fr-image-pasted="true" src="https://cdn.shopify.com/s/files/1/0803/9219/2293/files/Subtitle_1_480x480.svg?v=1718392039" alt width="42" height="42" data-mce-fragment="1" data-sanitized-data-mce-fragment="1" data-mce-src="https://cdn.shopify.com/s/files/1/0803/9219/2293/files/Subtitle_1_480x480.svg?v=1718392039" data-sanitized-data-mce-src="https://cdn.shopify.com/s/files/1/0803/9219/2293/files/Subtitle_1_480x480.svg?v=1718392039" class="fr-fic fr-dii"></p><p><strong>UK MAINLAND DELIVERY&#xA0;</strong></p><p>Royal Mail Tracked &#xA0; &#xA0; &#xA0; &#xA0; &#xA0;<strong>FREE</strong></p><section>______________________________________________________________________<a data-encoded-attr-charset="dXRmLTg=" data-encoded-tag-value data-encoded-tag-name="meta"></a><h5 id><img data-fr-image-pasted="true" src="https://cdn.shopify.com/s/files/1/0803/9219/2293/files/Subtitle_2_480x480.svg?v=1718392144" alt width="40" height="40" data-mce-fragment="1" data-sanitized-data-mce-fragment="1" data-mce-src="https://cdn.shopify.com/s/files/1/0803/9219/2293/files/Subtitle_2_480x480.svg?v=1718392144" data-sanitized-data-mce-src="https://cdn.shopify.com/s/files/1/0803/9219/2293/files/Subtitle_2_480x480.svg?v=1718392144" class="fr-fic fr-dii"></h5><h5 id="eu-delivery"><strong><span style="font-size: 16px;">EU DELIVERY&#xA0;</span></strong></h5><p>Customer local return cost price.</p><section>__________________________<span data-mce-fragment="1" data-sanitized-data-mce-fragment="1">______________________________________________</span></section><img data-fr-image-pasted="true" alt src="https://cdn.shopify.com/s/files/1/0803/9219/2293/files/Subtitle_4_480x480.svg?v=1718392429" width="53" height="53" data-mce-src="https://cdn.shopify.com/s/files/1/0803/9219/2293/files/Subtitle_4_480x480.svg?v=1718392429" data-sanitized-data-mce-src="https://cdn.shopify.com/s/files/1/0803/9219/2293/files/Subtitle_4_480x480.svg?v=1718392429" class="fr-fic fr-dii"> <a data-encoded-attr-charset="dXRmLTg=" data-encoded-tag-value data-encoded-tag-name="meta"></a><div data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><span data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><strong><span style="font-size: 16px;">CANADA &amp; USA&#xA0;</span></strong></span></div><p id="isPasted">Customer local return cost price.</p><div data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><section>__________________________<span data-mce-fragment="1" data-sanitized-data-mce-fragment="1">______________________________________________</span></section><img data-fr-image-pasted="true" alt src="https://cdn.shopify.com/s/files/1/0803/9219/2293/files/Subtitle_5_480x480.svg?v=1718392427" width="39" height="39" data-mce-src="https://cdn.shopify.com/s/files/1/0803/9219/2293/files/Subtitle_5_480x480.svg?v=1718392427" data-sanitized-data-mce-src="https://cdn.shopify.com/s/files/1/0803/9219/2293/files/Subtitle_5_480x480.svg?v=1718392427" class="fr-fic fr-dii"><a data-encoded-attr-charset="dXRmLTg=" data-encoded-tag-value data-encoded-tag-name="meta"></a><div data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><span data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><strong><span style="font-size: 16px;">U A E</span></strong></span></div><p id="isPasted">Customer local return cost price.<span style="font-size: 15px;"><br></span><a data-encoded-attr-charset="dXRmLTg=" data-encoded-tag-value data-encoded-tag-name="meta"></a>___________________________<span data-mce-fragment="1" data-sanitized-data-mce-fragment="1">____________________________________________<br></span><span data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><img data-fr-image-pasted="true" alt src="https://cdn.shopify.com/s/files/1/0803/9219/2293/files/Subtitle_3_480x480.svg?v=1718392790" width="56" height="56" data-mce-src="https://cdn.shopify.com/s/files/1/0803/9219/2293/files/Subtitle_3_480x480.svg?v=1718392790" data-sanitized-data-mce-src="https://cdn.shopify.com/s/files/1/0803/9219/2293/files/Subtitle_3_480x480.svg?v=1718392790" class="fr-fic fr-dii"></span></p><h5 data-mce-fragment="1" data-sanitized-data-mce-fragment="1" id="swiss--norway"><span data-mce-fragment="1" data-sanitized-data-mce-fragment="1" style="font-size: 16px;"><strong>SWISS &amp; NORWAY&#xA0;</strong></span><a data-encoded-attr-charset="dXRmLTg=" data-encoded-tag-value data-encoded-tag-name="meta"></a></h5><p><br></p><p id="isPasted">Customer local return cost price.<span style="font-size: 15px;"><br><a data-encoded-attr-charset="dXRmLTg=" data-encoded-tag-value data-encoded-tag-name="meta"></a>__________________________</span><span data-mce-fragment="1" data-sanitized-data-mce-fragment="1" style="font-size: 15px;">______________________________________________<br><img data-fr-image-pasted="true" height="51" width="51" src="https://cdn.shopify.com/s/files/1/0803/9219/2293/files/Subtitle_6_480x480.svg?v=1718392891" alt data-mce-src="https://cdn.shopify.com/s/files/1/0803/9219/2293/files/Subtitle_6_480x480.svg?v=1718392891" data-sanitized-data-mce-src="https://cdn.shopify.com/s/files/1/0803/9219/2293/files/Subtitle_6_480x480.svg?v=1718392891" class="fr-fic fr-dii"></span></p><h5 data-mce-fragment="1" data-sanitized-data-mce-fragment="1" id="all-other-countries---international-shipping"><span data-mce-fragment="1" data-sanitized-data-mce-fragment="1" style="font-size: 15px;"><strong>ALL OTHER COUNTRIES - INTERNATIONAL SHIPPING&#xA0;</strong></span></h5><p id="isPasted">Customer local return cost price.</p><span data-mce-fragment="1" data-sanitized-data-mce-fragment="1" style="font-size: 15px;"><strong><a data-encoded-attr-charset="dXRmLTg=" data-encoded-tag-value data-encoded-tag-name="meta"></a>__________________________<a data-encoded-attr-charset="dXRmLTg=" data-encoded-tag-value data-encoded-tag-name="meta"></a>______________________________________________</strong></span><p><br></p><section data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><br></section></div><section data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><br></section></section>

Return Shipping Rates - UK & International

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