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Returns & Exchanges

Get answers to FAQs, support for orders & deliveries, payments, returns & technical issues.

How do I make a return?

Returns must be initiated within 14 days of receiving your order. Items must be unused and in their original packaging. Our Returns Policy can be found here:. https://ambela.gorgias.help/en-GB/returns-policy-552503. Returns portal:. https://tracking.

Do you offer exchanges?

While we don't currently offer exchanges, getting the perfect item is easy! Simply return your unwanted item(s) and place a new order for the replacement. We'll process your refund as soon as we receive your return.To return an item, You can start a

Christmas Extended Returns Policy

CHRISTMAS EXTENDED RETURN PERIODFor all eligible orders placed between 1 December and 31 December 2024, the return window is extended to 31 January 2025. This extended policy supersedes the standard fourteen (14) day return period for orders placed w